Resources
Power Outages
Automated Outage Reporting
MVEC has implemented an Interactive Voice Response system (IVR) to report power outages. During a major power outage, this system will be able to handle hundreds of members trying to alert MVEC. It will assist MVEC to respond quicker and more effectively.
When the flow of electricity to your home is disrupted for whatever reason (storms, equipment failure, etc…), the new outage system will function as follows:
- Call MVEC and report the outage
- The new system recognizes your telephone number and pinpoints your location
- The new system asks you to verify your location and accesses your information
- MVEC dispatches a repair crew
The key tool for the system is MVEC’s database. The system utilizes our database and recognizes your account first by the telephone number. If we already have your phone number entered in to the system, it will: automatically recognize and pinpoint your location, and ask for verification and access your account information. If your phone number is not on file, it will ask for your account number. This will allow the system to recognize your account. This will lengthen the duration of your call somewhat.
Hopefully you’ll never have to report an outage, but just in case your power does go out, you’ll want MVEC to be notified as quickly as possible so repairs can begin immediately. You can help us make this process as quick and efficient as possible by sending MVEC your correct phone number (for each account/s).
MVEC will not use your phone number for any other reason. Your number and personal information will be protected by our member privacy policy.
Please send us your phone number by completing the online account information form, or call us at 1-866-225-5683.
Non-Automated Outage Reporting
MVEC is dedicated to providing the most reliable power supply possible. However, if your power goes off, please follow these instructions:
1. Check your circuit breakers or fuses to determine if the trouble is not in your own system.
2. Check to see if your neighbors have power. This will help MVEC determine whether the trouble is caused by a transformer serving your home or is more general in nature.
3. To report an outage 24-hours a day, 7 days a week, please call: 1-866-225-5683.
Please have the following information available when you are reporting an outage:
- the name on the account and the account number
- the location or address of the outage
- the possible cause if known
4. If the outage is the responsibility of the cooperative there will be NO CHARGE. If the Co-op responds to a call and it is determined that the outage is on the member’s side of the meter, such as a tripped breaker or a blown fuse, etc., you may be billed for a trip fee.
